26 July 2014

MH17 victims' family: Airline lacking compassion

In this undated photo released by the Calehr family, Miguel Panduwinata, left, Mika Panduwinata, Samira Calehr, second from right, and Shaka Panduwinata, right, pose for a photo. Shaka Panduwinata and his brother Miguel Panduwinata were killed aboard Malaysia Airlines Flight 17, which was shot down over eastern Ukraine.
The family of two brothers killed in the downing of Malaysia Airlines Flight 17 called the carrier rigid and bureaucratic Saturday, saying it has offered them no professional grief counselling in more than a week and refused to organize a flight home to Houston for the boys' grandmother.
Harun Calehr, the uncle of victims Miguel and Shaka Panduwinata, said the family's frustration has grown as they felt they had to haggle for help from the airline in the days after the Boeing 777 was shot down over Ukraine on July 17.